Category: Relationships

A Case Study on Church Conflict

First: Review the 7 Levels of Conflict

Church conflict happens in lots of places. Understanding the dynamics and what can be done needs practice. The following case study is a chance for you to put theory into practice.

Review the Case Story

Background

Blessed Peace Church is located in Keiffer, a small town. This congregation has been in existence for over 135 years. There is a sense of wellbeing in the greater community and the population has been growing steadily in recent years due to the high quality of life offered. Keiffer has a college, a new telecommunication center for a large insurance company and an established manufacturing factory nearby that employs a lot of people. Because of these factors, new people are moving into the area alarming older residents with the need for new schools and other services. Change is happening despite growing opposition.

Current Reality

This growth has also brought about challenges in the congregation over the last 5 years.  Once a small church, Blessed Peace has now grown in size (Average Weekly Attendance 115) and style offering a full program for children, youth and adults.  Its ministry has developed, stretching the budget and space needs. There is now a growing college student program that is led by a new member, Charles Tony. Mr. Tony has been a member of the congregation for less than 2 years and has established an effective ministry with students that totals 45 each Sunday. He tends to work best alone and values growth.

Pastor Martha Rowlings has been at the church for 6 years and is now receiving a steady stream of complaints about the Student Ministry from older members. They share that this new group is not sharing space well, they consume a part of the budget that could be used on other ministries and seem not to appreciate established leaders or approved ways for doing things.

What Happened

At a recent Church Council Meeting, Mr. Tony made a request on behalf of the students requesting that a second worship service begin next month. They would meet on Sunday evenings in the Fellowship Hall and offer a contemporary style of praise and song. He would take the responsibility to find musicians and promote this new venture on behalf of the congregation. When Pastor Rowlings, who did not know about this request in advance, asked that the congregation form a task group of 7 members of the church (older members and students) to further study this matter to gain support and to properly organize this activity, Mr. Tony objected. He stated that if the church did not approve his request, he would quit and the students would leave.

A heated debate occurred that raised all the underlying issues that the congregation was struggling with over this ministry: lack of communication, the difference of perspectives, allotment of resources, confusion and a desire to do things the way they have been done in the past.  While no one opposed the request, some expressed doubts that the request was brought before the Council properly and with the support of the Pastor, as it should be. Assumptions and insults followed over whether the proper process was followed. What was the impact on the budget expected to be? The congregation wanted to support student ministry but not be held hostage.

In frustration, the Council Chair finally deferred the matter until the next meeting. He suggested that the Pastor and Mr. Tony meet together during the week to work out a proposal that would be beneficial to both the students and the church. Mr. Tony did not show up for that meeting.

Afterwards…

People began to talk and take sides. Some believed that the student ministry was taking over the church and needed to be more respectful. Mr. Tony had overstepped his boundaries. Other leaders wanted to do all they could to support the newer members and suggested that a second worship service would help alleviate tensions between the 2 groups. My Tony did bring new energy to the church and the young adults responded well.

Sadly, nobody knew what to do to resolve the matter or the conflict that led to the place that they now find themselves. So they call you…

Discussion Questions

  1. What level of conflict do you think the church is encountering and why?
  2. What would you suggest be done to resolve the tensions and bring about a restored trust and wellbeing to the congregation?
  3. Is there a way to meet the needs of both the older members and students? Can you see a way forward?

Understanding and Working Through the 7 Levels of Conflict

Conflict occurs when 2 or more people or ideas try to occupy the same place at the same time.  Understanding the 7 Levels of Conflict helps you understand the root causes and how to respond appropriately.

Note:  if a situation is mishandled, the level of conflict escalates. So it is always best to recognize the level and address it in a timely manner.

 

Level 1: Peace in the Valley

Level 1 is basically the phase where all is well.  Ministry is happening. Nothing is wrong and people work well together.  Unfortunately, this level is fleeting – it needs attention to thrive.

Possible responses include:

  1.  Hold a shared vision before the group
  2. Monitor actions between people and groups
  3. Encourage creativity
  4. Establish a Behavioral Covenant (link)
  5. Practice good communication – use “I” statements

Level 2:  We Have a Problem to Solve Together

Level 2 is all about having a mutual problem to solve.  It’s about information. Perhaps there is a new ministry that needs space in the church or there is now a need for a nursery. At this phase, there is a high level of respect and trust.  You won’t find any personal attacks here.  The focus is on the present and what is possible.  You may notice some misinformation. People may not understand the need for a new ministry.  Perhaps an older Sunday school class is the perfect spot for the nursery because of its proximity tot he Sanctuary.

Possible responses include:

  1.  Focus on the facts
  2. Define the problem
  3. Share information
  4. Encourage collaboration to search for the best options to resolve the problem

At Level 2 it is important to train people on how to work through disagreements.  Set clear boundaries.  Be hard on the issue and soft on people.  Work for a win-win solution.

Level 3: We disagree but I want to look good!

Conflict can be caused by funding challenges and where the money is spent.  Offering a second worship service to reach new people.  Even setting a vision for the future can cause tensions to flare.  A disagreement about the strategies and methods used to accomplish a goal can upset people if not handled well. Even the process you use to reach an important decision is not received well.

At this level, people are self-protective and the problem becomes secondary.  They form sides and want to be right or save face.  The goal is to solve a disagreement yet you will notice that there is a record kept of wrongs against people.  Triangulation occurs and trust suffers.  People sometimes cast doubts on other people’s intent.  Things begin to get messy.

Possible responses include:

  1.  Stay focused on common goals and ground
  2. Stay in the moment
  3. Help people seek to understand one another
  4. Ask clarifying questions
  5. Express feelings rather than opinions
  6. Rebuild trust
  7. When necessary: apologize!

Level 4:  We’re in a competition and I want to win!

At this level of conflict, different goals in a group are usually the culprit. You will notice that people are out to win and get their way regardless of what it does to others.  Mutual goals are not supported at this level.  It seems like people are in a contest to win by any means possible.

When power is misused and manipulation occurs, people take sides.  There is “us” vs “them” mentality.  Assumptions flourish. Personal attacks happen. An example of this level is trying to block a second language congregation for using your facility.  It may be that a neighboring church had a fire and needs a place to worship.

Possible responses include:

  1.  Agree on ground rules
  2. Set mutually acceptable goals
  3. Talk separately with the various parties involved to clarify assumptions and check reality.  Discern the needs, objectives, and challenges of the groups involved.
  4. Use liturgical means to bring about healing (prayers of confession, anointing, etc.)
  5. Call in a crisis team or a trained facilitator to help people work through their situation in a just manner.

Level 5:  We will protect ourselves – You must leave!

This level of conflict is often directed at a Pastor or new members who come with different ideas on how to accomplish things.  It tends to focus on the norms or things that we believe.

In this situation, people want to protect their group.  They feel that there way of doing things or their core beliefs are being threatened.  Tensions escalate from the last level as people begin to plot to get rid of someone or a group.

You may notice that there are now organized factions that are causing people to fight or flee.  “You” statements are voiced.  People feel attacked and conflict becomes personal.  Some members feel uncomfortable with what is happening and panic – others leave.

Appropriate responses include:

  1.  Separate people from the issues
  2. Allow people to leave with dignity
  3. Surface majority and minority views
  4. Set boundaries
  5. Use good organizational processes
  6. Generate options for mutual gain
  7. Focus on interests not positions
  8. Hire a mediator

Level 6:  We’re at war and I will destroy you!

When things get out of hand and you reach this point, it is painful to everyone involved.  Groups want to destroy the other and are out for revenge.  Core values seem under attack. Deep positions become intense. There is actual talk of eradicating the opposition.

At this level, you will notice several things:  people forget that caused the conflict in the first place, issues become causes, people think the ends justify the means.  They become fanatical.  Positions deeper.

An example of this level that I see most often is getting rid of your pastor.  It’s not enough to get them “fired” – some have contacted the next congregation considering their call. Congregations that reach this point often split.

Possible responses include:

  1.  Provide a cooling-off time
  2. Stand down dysfunctional leaders for a set time (i.e. they can’t serve for a year, or until they receive training, etc.)
  3. Hire a neutral arbitrator and agree to split or separate
  4. Have a peace-keeping force (neutral third party)
  5.  Design a treaty the parties will agree to keep.
  6. Troublemakers must be disempowered or asked to leave

Level 7: Mutual Destruction

The name of the level says it all.  This is where a congregation is no longer viable.  Earlier attempts to resolve the conflict were not successful. A judicatory officer may then be invited to come and help disperse assets and other resources so they can be used in ministry by others.

Sadly, I witnessed this level in a suburban church.  The congregation was growing quickly and decided to build a new educational building. After much discussion, it was decided that the space would be used for children and youth ministry.  Money was raised.  As the building was completed, a small group made the decision to move the adults into a nice, new space.  Feeling betrayed, parents of children and youth threatened to leave if the church leaders did not honor their agreement.  When the Church Council refused, the parents and their families left leaving only a handful behind to pay the mortgage.  Unable to make payments,  the church building was put up for sale and the congregation disbanded.

Conclusion

It is essential to recognize the level of conflict and respond appropriately.  It teaches us how to work through difficult situations with a sense of grace and purpose.  When the level of conflict is managed well, everyone wins and the congregations become resilient.

Cross-Cultural Sensitivity

We often take for granted culture, question established practices, and make assumptions from our own particular world view. This rarely supports the strong respect necessary to help others with diverse backgrounds work productively on the issues and challenges we all face.

Today, the church is not only a multi-cultural body of Christ- it also serves a globally diverse world with a myriad of cultures. Today, an ability to reach across the cultures to offer Christ and make Christ known is an essential gift that church members can share if they are culturally savvy.

The neighborhood where I grew up was a place of white faces that came from Italy, Germany, Poland or Ireland. This was reflected in the various languages spoken and the wonderful food we shared.  I recognized from a very early age that people came from different places and did things differently.  Yet, we had one thing in common:  a desire to respectfully work together.  To understand one another and be understood. This was especially true at church where we sat on committees or worked on projects side by side. One example of this happening was the various cultures that came together to build the new church building – side by side.  There were many successful fundraisers:  Polish Sausage sandwiches, Spaghetti Diners, Saurerkraut sales, and of course, St. Patrick’s Day Irish Corned Beef.

Today,  that same neighborhood and church are full of a greater variety of cultures:  European, Asian, African, and Hispanic.  There are various holidays and festivals that bring people together.  But the road has not always been easy!

Each culture has it’s own styles of communicating, making decisions, and resolving conflict.  Gone are the days (if they ever existed), that there is one way to do things.

Perhaps you have been asked to mediate a conflict in a Korean congregation or work with a Hispanic fellowship to establish a new worship center in your community. What can you do if you find yourself working cross-culturally?

Here are some practical steps to improve your CQ (Cultural Competency):

Establish Trust

    • Convey your desire to be culturally sensitive early on the process.
    • Be clear about why you are there and what you need from the group to complete the work requested, as well as naming what you have to offer to the process.
    • Acknowledge that you are aware that you have much to learn from the other group(s).
    • Focus on the shared task ahead.  Form community: hard to create – even harder to sustain.
    • Be sure to seek feedback when you see people behaving in ways that are puzzling to you.
    • Remember people care about what you know when they know that you care about them.
    • Be vulnerable.  When you do not know something or an issue is beyond your expertise, name it.
    • Discover who some of the key shareholders are in the group and go to them to ask for their support to accomplish the task that you were given. Ask them what you need to know about the group’s culture that would help them accept you and make you a better contributor.
    • Bottom line:  learn the culture you are working with (customs, ways of making decisions, even some keywords or phrases).

Get to know members of the other group

    • Take the time to listen to people’s stories and experiences.  I often ask people to share pictures of important people or celebrations in their life with me as a way to introduce ourselves. I then do the same.
    • Encourage people from the other culture to use their skills for the welfare of the entire group and the shared goals.
    • Foster healthy, strong relationships among members of the group.  Take time for team building.
    • Establish good bonds with participants that will help you be effective in working with the group
    • Don’t generalize.
    • Try not to intervene too quickly when people are on opposite sides of an issue or decision.  Ask guiding questions to surface common ground.

Form a team of Culturally Inclusive Leaders

    • This is a team of people from the group who can help you work through your process (lead listening sessions for you, remind people of meetings and assignments, lead Devotions or times of Centering, etc.
    • Invite this Team to generate communications and be part of a feedback loop.
    • Demonstrates an ability to work with and appreciate others cross-culturally.
    • Embrace diversity.  Give a little to the others on a team to accomplish and accept their way of getting the job done even if it is a method you have not used in the past.  Be sure to stay in the loop and monitor how the work gets done.
    • Encourage!

Promote Open, Honest Communication

    • Keep instructions simple and ask for clarity when necessary
    • Have an interpreter present especially if you are working with 1st generation immigrants or members of the culture who do not speak English well.
    • Request that the group be direct and speak to others not about them.  No triangulation.
    • Avoid slang and jargon. Literal interpretations are often misunderstood.
    • Learn to respect silence. It means respect in several cultures because it demonstrates a willingness to listen.  Be patient when asking questions or providing choices.
    • Don’t accept myths about the other culture
    • Resolution skills practiced should always give the work back to the people.  This brings an increased awareness of how members can best resolve conflict in the future.
    • Put things in writing.  Ensure that they are distributed to the right people and at the same time if possible.
    • Adapt customs of the culture you are working with into the process you have designed.  For example, when I am working with a group from the South Pacific Islands I frequently convene a Soamoan Listening Circle to surface thoughts and feelings. It works!

Set a clear, compelling direction

    • Explain the process clearly and invite questions for clarity.
    • Be sure that participants understand why you are there and what the end product is of the work.
    • Involve every participant in the process. Let them know that every person is essential to completing the task before them whether it is assessing a Pastor, moving to a new location, resolving conflict, etc.
    • Stay focused on your goals.
    • Evaluate progress by the steps you have taken to facilitate the group dealing with their issues, make good decisions, or resolve conflict.
    • Don’t take slow-downs personally. Listen to the stories and be patient.  This is one way a culture communicates its values and boundaries.

Explore Differences Within the Group

    • Treat others as they want to be treated.
    • Acknowledge the “fault lines” present in the group by naming the distinctions within the group. They may be generational, gender, language, place of birth, etc.
    • Know what motivates participants.  Why should they work with you?  What do you add that they can do themselves?
    • Manage friction with sensitivity.

Create clear rules of engagement and maintain them

    • Incorporate practices from various cultures. Examples include using a talking piece when speaking in the group, or sitting in a circle to hear the wisdom of the elders.
    • Establish norms for behavior.  I am a firm behavior in establishing a covenant with a group on how they want to be treated and treat others.
    • Stick with established guidelines so you do not get off track.
    • Be polite yet firm when someone acts outside of Covenant.  Re-invite the person to stand inside the Covenant or let them remove themselves from the work.

Resolve Conflict Quickly

    • When you observe tension in the group deal with it swiftly.  Don’t let it fester.
    • Use the cultural perspectives of the group to serve as a cultural bridge.  For example, in Asian cultures, you do not cause another person to lose face (be embarrassed in pubic).

Benefits of Working Cross-Culturally

Why do all this work?  Why develop sensitivity and appreciation of working with various cultures beyond your own?

There are many benefits:

    1. The ability to plan and adapt your work for various audiences leads to a stronger process and greater effectiveness professionally.
    2. Other people bring cultural insights that you will find helpful even when working with your own culture.  I have learned many tools from cross-cultural work that are fun and engaging.
    3. Being collegial across cultural lines improves relationships and expands your network. I have discovered that despite cultural differences there is a common core that remains the same among humans:  love, care, respect, encouragement, etc.
    4. The more culturally diverse the group is, the greater the array of options generated. You get a better solution that people can live with later.
    5. Because the world is growing more diverse, I find myself curious when encountering cultural distinctions. I am better for each encounter.

One of the most important things that you can do is to be a lifelong learner of working with others cross-culturally.  A great resource offered by the Evangelical Lutherans in the USA is a short workbook: http://download.elca.org/ELCA%20Resource%20Repository/Talking_Together_As_Christians_Cross_Culturally_A_Field_Guide.pdf

Conclusion

Perhaps it is easier to work with people just like you yet the world is so diverse and exciting for the many people who live in this world.  The odds of you encountering people from a different culture are more likely today than ever before. These encounters are not to be feared but embraced. Our challenge is to be aware of our cultural bias and blindspots.

As a church consultant, I welcome the opportunity to share my skills and abilities with others regardless of culture.  It’s not a barrier to me because I have learned how to be culturally sensitive and recognize that I have even further to go.

The Gospel is intended for all people regardless of where they were born or the language they speak.  Wasn’t it Paul who once said that in Christ there is no black or white, East or West, male or female…?  The Apostle was talking about surface things that tend to divide us when in fact they are strengths that can unite us.

Perhaps the task of cross-cultural conversation and work may be to discern and develop effective ways to talk and work together.  To do this, we must own our own culture and biases and be willing to embrace another’s culture with curiosity and respect.

Cross-cultural sensitivity doesn’t just happen. It is challenging and hard works yet it is possible to do.  What’s your CQ?

I hope you found this article helpful.  Drop me a line and let me know your cross-cultural learnings that help shape your ministry. I’d love to hear from you!

 

 

 

Healthy Church Idea – Show Appreciation!

Healthy churches don’t just happen. Healthy churches are grown, nurtured and expected!! As part of an occasional series, here is an idea for nurturing a healthy church.

Every member of a congregation deserves to know that they are appreciated for the contributions they make to the overall well-being of the organization.  Let’s be honest:  we depend on the volunteers who organize events, make phone calls, and give generously of their time and talents in so many ways.

So why do many churches report that they fail to say:  Thank you?

A healthy congregation recognizes the time and talents of its members. Yet for many, to single people out for their unique gifts and service seems foreign.  After all, it’s a part of being a member.  Right?  Wrong!

It isn’t that people need praise, yet many suggest that they do not feel appreciated.  Is there a way to recognize people for the wonderful ways that they participate in the church without seeming competitive?

The Bible suggests in many places that we should do all we can to build one another up in Christian love and good deeds.  Further, Christians are given spiritual gifts for the building up of the body of Christ.  Recognizing good deeds and service is a way to honour God and God’s church.

So, how can we best do this?

Here are a few suggestions intended to get you thinking about various ways we can honour one another:

GLAD Gifts

GLAD stands for Generously Leading and Discipling. During Advent, one congregation asks members to name a gift that they would like to give the church in the coming year.  This gift should be a talent that they would like to give the congregation.  Examples of responses include teaching a children’s Sunday School Class or volunteering to be a youth worker with troubled teens.  You get the idea, each youth and an adult in the church is encouraged to make a commitment to foster the community of faith in a specific way.

At Pentecost,  the church holds a huge party to recognize the birthday of the church.  There is a meal where members are encouraged to sit at a table with others who share their birth month.  After the meal, the church recognizes 3-5 people who especially made a contribution during the year to the life and mission of the church. They state the contribution, the difference is has made and announce the person’s name.

Imagine the surprise on people’s faces to realize that their time and talent has been appreciated!

ANGELS Award

Another way to recognize the time and talents of people in your congregation is to give an “Angels Award” each month or once a quarter. ANGELS stands for Anyone who Never Complains and Gives Enthusiastically through Loving Service.

First, the church formed an ANGELS Award Committee of 3 people. Their task is to receive nominations from the congregation on deserving individuals who serve as angels through the time and talent that they give to the congregation’s ministry.

Members of the church are encouraged to think of people each month who represent the best angels.  They simply write a note to the committee giving the name of the person and what they do that deserves appreciation.  Next, the Committee meets to prayerfully read the nominations and decides on who to recognize.  The Award is then given out during the Worship Service on the second Sunday.

A member reads the contribution, then announces the person’s name.  They are then invited to come forward where they receive a small angel pin from the previous month’s recipient as the congregation expresses their appreciation. Everyone smiles!

I have seen really difficult people recognized in this manner who then turnaround and live out of a true spirit of generosity and humility. Over time, this award has changed the fibre of the faith community into a more thankful group.  In addition, they have noticed that people are more likely to step forward and volunteer – not because they received a small pin, but because the congregation appreciates the time and talent that members.

Over time, every member of the church was recognized. What they did next was astounding:  they recognized people in the wider community around them by inviting them to worship and recognizing their unique contributions.  The Mayor, Fire Chief, City Planner, a Doctor who organized a free clinic, and a High School teacher that began a Saturday meal program for teens in poverty received the appreciation of this church.

Volunteer Appreciation Dinner

How can you show appreciation to members without singling people out for an award?  Easy:  throw a party!  Appreciate people’s participation in the ministry of the church by hosting a catered meal once a year and inviting people who serve in leadership, organize programs, etc.

Simply mail out an invitation to the dinner to the people you wish to thank for their service announcing the time, place and time.  Decorate the tables and room to make the event celebratory.  Have someone give a presentation about the importance of being thankful or using one’s gifts to the glory of God.  Serve a special dessert afterwards and thank people for the wonderful way they support God’s work in the congregation and community.

Why is showing appreciation important?

Hebrews 10 tells us that we must spur one another on toward love and good deeds. Not failing to do so, but using every opportunity to encourage and work well together.

A healthy church does this task seriously.  It decreases conflict and tension in the organization.  How well do you express your appreciation in your church?

 

 

Finding our blind spots

Blind spots – they are with us all the time

Blind spots were something that Jesus was very concerned about. In a very well known passage from Luke he is recorded as saying:
“How can you say to your brother, ‘Brother, let me take the speck out of your eye,’ when you yourself fail to see the plank in your own eye? You hypocrite, first take the plank out of your eye, and then you will see clearly to remove the speck from your brother’s eye.” (Luke 6:42)
The inability to see inside ourselves is a major problem for our relationships, our effectiveness at work and our ability to build consensus with others. Our blind spots mean that we do not realise the problems that we make for other people! When we do not see the things that put us outside a healthy relationship with others then the wheels come off our ability to collaborate with them.

Where are your blind spots?

My thinking about blind spots and its impact on consensus building was stimulated by an article written by Romal Tune. The article appeared in Sojourners Magazine. In that article, he interviews Richard Rohr who is a Franciscan priest from the USA on his experience of white privilege.
As I read the interview, I was reflecting on how deeply hidden our biases are! Our core operating assumptions are often unknown to us. Everything that he was saying about white privilege can be applied to other social advantages. Many of us do not think of ourselves as racist. We men probably don’t see ourselves as sexist. Social status in Australia is not venerated as much as it is in other cultures.  Many members of the clergy don’t like to see themselves as superior or privileged over lay people. Yet within us, there are assumptions that drive our behaviour that surely rest on the privileges of race, gender, class and social position.

White privilege: a study in subjective blindness

Rohr says: “White privilege is largely hidden from our eyes if we are white. Why? Because it is structural instead of psychological, and we tend to interpret most things in personal, individual, and psychological ways. Since we do not consciously have racist attitudes or overt racist behaviour, we kindly judge ourselves to be open-minded, egalitarian, “liberal,” and therefore surely not racist.
Because we have never been on the other side, we largely do not recognize the structural access, the trust we think we deserve, the assumption that we always belong and do not have to earn our belonging, the “we set the tone” mood that we white folks live inside of — and take totally for granted and even naturally deserved.”
We may not be racist but we can presume and enjoy all the benefits of white privilege. We may not be patriarchal but men operate as though they have a right of presence and agency that not many women automatically feel belongs to them. Some clergy may like to think that they can treat all members of the church with respect, but they still enjoy the privileged place of being sought after as a contributor and counsel in all situations.

What’s wrong with using these privileges?

Rohr notes: “I profited from white privilege on so many fronts that I had to misread the situation many, many times before I began to feel what others feel and see what others could clearly see. Many must have just rolled their eyes and hopefully forgiven me!”
When we don’t recognize our privilege then we:
    • mess up and don’t make the best response to situations
    • don’t understand the feelings of others
    • fail to provide genuine spaces for all to contribute
    • damage relationships
    • miss out on accessing the best wisdom to address our problems
Rohr again: “Frankly, it is dangerous to put the Bible into the hands of people who still worship their own group, their own country, their own denomination, or any other idolatry. They will always abuse it.”
Perhaps even more concerning is that because of our blind spots we probably end up abusing the Bible and misrepresenting God! When we take our subjective reality and make it the social norm then we put our perspective/group on top. When people are on top they often use the Bible to keep themselves there!!

Where are your blind spots?

Before you can answer this question you need to get help. We cannot know how our subjective worldview skews things. The only way to glimpse its impact is to have friends, colleagues and opponents point them out to you.

In the next post, I will look further at this question. For now, I invite you to prayerfully reflect on your situation. Where might your privilege be and what negative effects is it having?

Blind spots and consensus discernment

Our ability to grasp how our biases and privileges are at work is incredibly difficult. Failure to understand and allow for the inherent privileges that we possess makes genuine engagement with others impossible. When others are not engaged in the process of discernment then genuine consensus is not possible. Consensus building approaches to discernment need to address the subconscious and subjective privilege of all participants in the process. To fail to do so entrenches the dominant privilege(s) and creates significant disruption to the quality of the community’s life and decision-making ability.